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  • WINTER ’27
  • Jackets
  • Sweatshirts
  • Footwear
  • Pants
  • S A L E
  • Returns & Exchanges
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    • WINTER ’27
    • Jackets
    • Sweatshirts
    • Footwear
    • Pants
    • S A L E
    • Returns & Exchanges

    FREQUENTLY ASKED QUESTIONS

    How long does delivery take?

    Orders are normally processed within 1–2 business days.

    Cairo & Giza: Delivery according to the courier schedule.
    Other governorates: Approximately 3–5 business days.

    Delivery times may vary during holidays, promotions, or periods of high order volume.

    What is your return & exchange policy?

    You can request a return or exchange within 14 days of receiving your order.

    Items must be unworn, unused, in their original condition, with original tags and packaging, and free from damage, stains, odors, or signs of use.

    Final Sale items are not eligible for return or exchange. Shipping fees are non-refundable.

    Contact our customer service team with your order number and the reason for your request.

    How much is shipping?

    Shipping fees are calculated at checkout based on your delivery location.

    NUE delivers to locations across Egypt.

    How do I choose my size?

    Check the Size Chart on the product page before placing your order.

    You can also select β€œFind My Size” and enter your details to help you choose the right size.

    Look below the size options on the product page for β€œSize Chart” and β€œFind My Size”, as shown below.

    Example of a NUE product page showing Size Chart and Find My Size below the size options.
    β€œSize Chart” shows the size guide. β€œFind My Size” helps you choose a size using your details. The selected size in this image is only an example.
    How can I contact NUE?

    For help with orders, products, shipping, returns, or exchanges, email info@nueegy.com.

    Please include your order number if your question relates to an existing order. We’ll be happy to help.

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